Frequently Asked Questions

The questions we get most often, answered. If yours isn’t here, email raphaelgabrielkeller@gmail.com — we reply within 2 business days.

About the work

Is every piece really hand-painted?

Yes. Every wearable piece starts as a hand-painted original or a hand-pulled print. We don’t use mass-production techniques. The small variations you see between products are part of the work.

Will my piece look exactly like the photo?

Close — but not pixel-identical. Because the work is finished by hand, the placement and color may shift slightly. If you need an exact match for a campaign or shoot, email us first.

Are the original paintings one-of-a-kind?

Yes. Each painting in the Artwork category is a one-off. When it’s sold, it’s gone. If you see it in the shop, it’s still available.

Orders & shipping

Where do you ship from?

From Wil, St. Gallen, Switzerland. We ship worldwide.

How long does delivery take?

Garments and prints: 5–10 business days within Europe, 10–20 days rest of world. Original paintings: 5 business days to pack and ship, plus transit.

Do I get a tracking number?

Yes — every order includes tracked shipping.

Can I return a piece if it doesn’t fit?

Yes, unworn pieces in original packaging can be returned within 30 days. Hand-painted originals can be returned only if damaged in transit.

About the studio

Where is the studio?

Wil, in the canton of St. Gallen, Switzerland.

Do you take custom commissions?

Occasionally. Email raphaelgabrielkeller@gmail.com with a brief and a deadline. We reply within 3 business days.

Are you on social media?

Yes — @raphaelgabriel.ch on Instagram. New work goes there first.